Picture this scenario: You've just returned from your vacation, happy to be home. While sifting through your mail, you find your cell-phone bill. The grand tally is enough to snap you out of your jet lag as you gape at the extra zero. "But I barely used my phone!"
Welcome to the phenomenon known as "Bill Shock", a condition affecting 1 in 6 cell-phone users that renders innocent cell-phone users speechless when they open their monthly ...